Crystal Cruises was founded in 1990 and is owned by NYK Line of Japan and is based in Los Angeles. Crystal cruises has two ships, Crystal Symphony and Crystal Serenity. Its strength is its big ships offering luxury on a larger scale. The cruise liner has carved out a niche that offers the amenities and activities associated with larger vessels, as well as top-notch dining and service that are part of a luxury experience. It offers a balance of onboard enrichment and shoreside adventure. Crystal Cruises is particularly known for signature features that include onboard sushi bars, huge wine cellars, paddle tennis, expansive Computer University @ Sea labs and one of the best enrichment programs in cruising. It has also upgraded its children’s facilities encouraging its guests to bring their families on board. In keeping with its focus on luxury, it has one of the industry's highest passenger-to-staff and passenger-to-space ratios. Its itineraries showcase the world, from favourite must-see destinations to undiscovered gems of rare beauty.
On the longer and more exotic cruises, Crystal gets an the older clientele (typically the 55-plus crowd). Travellers now also bring their children and grandchildren onboard Crystal's family friendly ships, and multi-generational groups are common. On their week long trips, the cruise line appeals to a more diverse group of passengers.